Now even Air Asia’s CEO blogs
You got to take your hat out to him. All said an done running an airline like Air Asia is a tough job and I am sure that there are hundreds of complaints eah day, more than the compliments.
So Tony’s got some nerve plunging into the blogosphere. Kudos to him say Unspun. Maybe it would even be a conduit of improvement for the service lapses that Air Asia has.
Welcome Tony.
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[...] …on PR Tags: CEO blogging, Edelman, Indonesia, IndoPacific Reading a recent Unspun post, I started thinking about something we are often asked in our line of work – “Should [...]
…on CEO blogging « 300 Words…
September 12, 2008 at 3:16 pm
Stephanie: Interesting choice of words. You’re not a sock puppet are you?
unspun
September 16, 2008 at 8:30 am
[...] that Tony’s plunged into the blogosphere (and Unspun putting a trackback for him to notice this posting), perhaps he’d be so good as [...]
Stephanie Choo the sock puppet for Tony Fernandez? « Unspun
September 16, 2008 at 9:55 am
Dear Tony
I have flown Air Asia for a long time. Flights are cool…but try calling your call center. I have tried for 2 days- I was on hold between my drive from Alor Gajah to Nilai-and I gave up. My problem is this – booked the flight, got no confirmation, checked my status – it says confirmed. Dont want to find out that I have no seat.
So I have wasted money on phone calls, time…u cut cost..we waste money.
“Now Everyone Can Phone…but no one Replies..”
I still love your airline..but contacting you guys on the ground is just deplorable.
Harold
Harold
November 11, 2008 at 6:05 pm
i’ve call airasia call centre using 0387754000 for call within malaysia today. the answering voice machine just keep telling me to wait until there are available customer service officer. i’ve waiting until more then 10 minutes and suddenly no more connection. it is because my phone prepaid credit have been deduct from $28.19 to only 26 cent left. they stole my $27.93 just using their phone line. to make it worst, i’ve not yet talk to their customer service and they already charged $27.93. wtf . so anybody who wish to call their call center…. just forget it.. it is better to buy a lot of food for your stomach than be cheated like me
jamal
November 21, 2008 at 4:02 pm
[...] – bookmarked by 2 members originally found by Mezz0 on 2008-11-16 Now even Air Asia’s CEO blogs http://theunspunblog.com/2008/09/04/now-even-air-asias-ceo-blogs/ – bookmarked by 1 members [...]
Bookmarks about Airline
December 22, 2008 at 3:30 am
Dear CEO,
I enjoy flying with AirAsia all the while.. But recently, I am so frustrated with the so-called procedure as I am being transfer from one customer service rep to another but until now, no one can really give me a helping hand. I booked an air ticket to Macau last year September to go on Feb 09 but my gynaecologist had advised me against long distance travelling as I am a high risk patient with the high possiblity to have a premature labour. I have no choice but to request to cancel the air ticket. I had faxed and called at least 6 times, email to guest support and even email to the malaysia-support@airasia.com but until today no one seems to care to reply me.
Can you help me? I had attached the doctor letter in my email as per requested by the customer service rep. Thank you.
Lilian Low
February 10, 2009 at 6:59 pm
Its nice to get the spin from him! But it still doesnt go to far in fixing up the problems with their service, which is very poor at times. Agreed, there would be a lot of complaints to him!
air asia reviews
March 14, 2009 at 11:19 am
Dear Tony,
I’m a frequent Airasia flyer. I’ve notice that, if you buy tickets months before flying, it’s always the cheapest tickets that you could get but…..recently I’m very disappointed with the system that you have implemented. I’ve booked my ticket for my family of 5 to Perth on the 1st June & back on the 5th June 09 on the 19 feb 09. Booking no S4RAS, which cost me $6,527.00 return. I was really disappointed to find out 3 weeks after the booking the Promo price was $90 or $99 and it’s less than half the price I’ve paid. Do you know, if I’ve book 2 weeks later I will only have to pay less than $3,000.00. I’ve felt that I’ve been ripped off. What’s the point of us booking our tickets way ahead and part with our money with Airasia and the travellers who book later get to enjoy cheaper tickets.
I would appreciate a discount on my overcharged tickets.
Thank you.
Susan
Bong Sau ying
March 23, 2009 at 8:02 am
DISABLED PASSENGERS BEWARE AIR ASIA
I have been traveling to and from Malaysia for over thirty years and now reside here with my wife and child. I have businesses in the UK and Malaysia and still clock over 200,000 air miles a year. I have traveled Air Asia on several occasions over the past few years and received the service expected from a budget airline.
Unfortunately my trip to Laos on the 19th of February 2009 with Air Asia turned out to be one of the most disastrous and humiliating experiences of my life. Being disabled I made sure that I informed the ticket center at least 48 hours prior to my departure that as I am unable to climb stairs that I would require the service of their “Ambulift”. The gentleman at your call center confirmed that a note had been put on my reservation and told me that I should report to the two desks that would handle my request and a wheel chair. When I arrived at the airport with my wife and son, we checked in and went to a desk which was right at the end of the check-in desks and was, I believe numbered sixty something. The Malay guy at the desk confirmed my request for the “Ambulift” and then told me to go to desk 41 for a wheel chair, which I did, also telling them that I had requested the “Ambulift”.
After going through passport control I was pushed to the gate only then to be told that the Ambulift was not available. This was some 5 minutes before boarding and at no time prior to this was I informed that it was not available. To add insult to injury I was then questioned as to whether I had even requested it.
To get me on board the aircraft 3 of the ground staff carried me and the wheel chair up the stairs which was not pleasant for me and most strenuous for them but I was on board an we flew to Vientiane only to find that I had an even worse problem there.
After several attempts it was decided that I was too heavy to carry down the steps in the wheel chair and one of the ground staff then grabbed me and attempted to carry me on his back which resulted in me on the floor of the aircraft after he dropped me. I suffered severe chest pain and it was only when the air crew came to my rescue that I was able to stand back up again and get my breath. To cut a very long story short, there was no way that the staff were able to get me down the stairs and I ended up crawling down to the runway on my hands and knees. To add insult to injury several people boarding another aircraft stopped to film my decent on there video camera’s. With apologies from the aircrew who seemed to be most embarrassed, I was wheeled in to the terminal with my suit covered in dirt and dust and my hand filthy.
I can honestly say that I have never been so embarrassed and humiliated in my life.
Air Asia had over 48 hours to advise me that A. The Ambulift at K.L. was not available and B. That there were no facilities in Vientiane for disabled passengers.
I sent a complaint to Air Asia on the 4th of March 2009 and every week since but have yet to receive a reply.
Ian
April 3, 2009 at 6:03 pm
Dear Tony,
Today is the 5th April 09′. To date I’ve not got any reply from your support group on my letter on this blog dated 23rd march 09′.
What was told to me by your staff on the phone, latest 1 week you guys will reply me.
I have really lost interest in parting our money in your company, if this issue is not solved.
I would appreciate a reply on this matter.
Thank you.
Susan
Bong Sau ying
April 5, 2009 at 4:00 pm
Dear Datuk,
congratulations for making a landmark in the History of Malaysia perhaps in the Universe By the Grace of Jesus Christ Our Saviour.Today AIRASIA has made aHISORY in MALAYSIANs MIND n will be a living Legacy from GENERATIONS 2 GENERATIONS.
I have met u couple of times in PJ HILTON but didnt have the time to speak except Hi… etc. I was working there as a staff in the Restaurant.
Today fate has taken a twist ,I met an accident where I am.. not able 2work like before moving around in the restaurant .I am a Dept. Trainer in the Food n Beverage where I train staffs n I do have the Knownlege.
I have tried but people told me it is very very difficult to get a job in airasia.
Currently I read the star publication dated 25November09 at the Youth Engagement Summit2009 where U gave a open invitation 2seek job by meeting your staffs or Email 2u.I hope Datuk will be kind to consider where I can be of use especially in the training Department so I can impart my years of experience n knowlege.Today
I have the assets but it is not put into practise.
I hope this will reach DATUK n looking forward for a favourable answer.Once again
wish Datuk and all your staffs KEEP FLYING FLYING TILL AIRASIA WILL REPLACE ROCKETS TO THE MOON .May God continue 2shower blesings n grace to face any obstacles that causes hindrances.
Thank You
Philip Samuel
November 25, 2009 at 3:59 pm
I am still waiting for a reply
phlip
January 25, 2010 at 3:11 pm
Datuk,
Need help….came in 2 hours ago (31/7/09) on your AK63 from Haikou to LCCT and left behind a baby pillow (small white) on the plane……seat 18C. (one that my niece has beeen keeping for the last 15 years!!!)
Sir, please help and email me soonest possible…will be off to melbourne on2/8/09 (Sunday)
Thank you
cfyoong
July 31, 2009 at 3:27 pm
Pl note amended email address.Looking forward to a ‘miracle’ ‘cos it appears so very slim to have the pillow back
cfyoong
July 31, 2009 at 3:32 pm
dear sir,
my name is bilkish, i am damn intrested to be a stewardess, but i have no idea how 2 be. i have a brother name imran ikbal which is one of your cabin crew hope u can help me in my problem. thanks
bilkish
November 12, 2009 at 5:18 pm
sir,
i have the qualification of being a cabin crew just like my brother,
i really2 wanna be like him
bilkish
November 12, 2009 at 5:20 pm
Dear Datuk
A few days ago, I booked my flight to KL including
Insurance policy and sky bus, which are 3rd party vendors as I have an important appointment. The next day, my lawyer said that the date of my appointment was 1 day later and that I had got the wrong date. Immediately, I asked Air Asia to refund me, NOT the airtickets which I know that I cannot be refunded, but the Airport Taxes, and for the insurance policy and the sky bus which are 3rd party vendors and have not yet been paid by Air Asia. I was told that NO, I cannot be refunded except for the Airport Taxes. Today, I received an email which says that nothing is refundable. I asked for the relevant article in the policy but your Customer Service Officer insisted that the “full fare” is not only for Air Asia’s fare but also others meant for 3rd party vendors. This is robbery. Can you confirm whether you will refund me the AIRPORT TAXES or not? If not, I will take it up with CASE and other channels. Air Asia is very greedy and unethical and I should be writing to the Straits Times to warn the readers about your Airline. I have since bought another ticket by other budget carriers. At least, they are not so unethical.
Mrs T C Chan
January 19, 2010 at 7:28 pm
That goes to show that some people in Air Asia are blood suckers and use their poor understanding of English to take advantage of genuine travellers.
Alamak You Too
January 20, 2010 at 1:20 pm