Comments on: Now even Air Asia’s CEO blogs

By: Chiew Siew Mun, Simon

Chiew Siew Mun, Simon — Thu, 19 May 2011 17:39:53 +0000

Mr Tony Fernandez,

I am a frquent flyer and always travel with AirAsia. I travelled from Kuala Lumpur (LCCT) to Macau on the 15.05.2011, 4:45pm departure time AK0056 and my baggage did not arrive in the Macau airport.

All my personal belongings and most important thing my medication is inb my baggage.

Thanks to the hard work of Airasia lost and found department, they finally found my baggage misrouted to Hong Kong international airport after 3 days. I have to go to Hong Kong airport to collect my baggage due to all my medication is in the bag.

I would like to claim for a compensation on this problem that cause by the check in staff of Airasia (KL), it cause me a lot of inconvinience and I have to go through this few days without my medication which cause me some health issues.

I have already I attached relevant documents to Airasia Insure. I hope I will get my deserve compensation.

Many thanks

Simon Chiew

By: Vatsala Varadarajan

Vatsala Varadarajan — Wed, 02 Feb 2011 17:58:00 +0000

R/Tony Sir, CEO AirAsia,
This is first time I travelled AirAsia bcas its low cost but disappointed bcas I ended up unnecessarily paying for just 2 kgs of extra baggage due to ur airline’s fault at Guanzhou who allowed me to travel with 1kg extra saying its allowed and at Malaysia(KL) ur scales showed 2kgs extra and they charged me 40 Ringets which I had to shell out compulsorily, otherwise they (ur ground staff at the checkin counter of KL) threatened me saying I could not check in the bag otherwise. I even opened and showed them the bag, it was totally empty except for 4 light weight toys purchased from GZ for my kid nephew. The behaviour of the ground staff was in very bad taste and I did not enjoy the flight from KL to Mumbai bcas, first of all it was late in takeoff by 3 hous on 24th Jan2011 and ur ground staff who vent their anger on me by giving me the last seat no on flight no D7 2516 i.e 51K. Is this behaviour correct, you decide and I owe an entire refund on the extra baggage charged for no fault of mine. The weighing scales at Guangzhou, China and KL Malaysia shows totally different weights , whom to believe. If at GZ they had said overwight, I could have returned the bag since my husband and mom had come to see me off.
Kindly help. I read about you in the inhouse flight magazine. The entire idea of travelling lowcost did not excite me bcas of the extra baggage paid.
Regards, My PNR No G6DSFZ on KL_Mumbai flight and PNR No EDV19B on GZ-KL flight of 24th Jan 2011.

By: Jarungjit Tiautrakul

Jarungjit Tiautrakul — Wed, 05 Jan 2011 12:30:26 +0000

My bad experience with Air Asia was in Jan/05/2011 On my mother flight. She was return from KUL to HDY flight time 12.10, The flight gate was changed between T9 and T6 no annouce clearly in English or they might did it but I am sure that its only one time.

The thing and point that made me crazy ’cause My mother miss the flight while she still sitting in front of the gate. How come?

When my mother asked ground counter at the gate they said wait wait wait wait! untill my mother was asking again and they said you already miss the flight if you still want to go by Air-asia you need to pay for extra 100 RM (for what ? is that my mother fault? no annouce no inform no answer!!!)

That meaned my mom had to spend more time and need to take a bus back to Hatyai. That was My mom unexpectedly plan for one more day-off and spend more money.

My mother and I were so pissed off of wasting time and one more day spent time to take a bus back.

The reason that I post this because I was took Air Asia back from KUL to BKK on the same day with my mother faced this problems . I also got the same thing about bad service and not clear annouce. Finally I reach BKK at 3.45 delayed more than 2 hours cause technical problems.

Air Asia remains my favorite airline in terms of dollars worth but Air Asia should bear in mind and respect their customers with more qualified service standards. That will make you perfect airline. Believe me!!!!

Now my mother still waiting on the bus back to hatyai ..
Lesson learnt – My family won’t fly with Air- Asia anymore and I will post and tell this bad exprerience to my friends to let them know how worst is it.

REALLY FRUSTRATED!!

If any details doesn’t clear comtact me or my mother directly via Email or my number +66835407575 my name is Jarungjit and my mom is Woranuch Wulf +66815980994 thanks

By: Maksudul Alam

Maksudul Alam — Wed, 05 Jan 2011 05:25:33 +0000

Highly respected CEO Mr. Tony Fernandes,

Assalamu Alaikum. My name is Maksudul Alam. I live in Tokyo, Japan. I made 2 bookings (S3RW8F & V7M4KZ) the other day. I am having problem with them. No one in Air Asia (neither call centre nor customer care) is helping me at all. I need to modify following items from these bookings.

(1) I need to save 21 MYR by removing Air Asia Insurance Return from booking no S3RW8F. I did not choose any insurance by myself. It was added automatically. Please remove it.

(2) I need to save 5 MYR by removing Advance Seat Request (18D, KUL-DAC) from booking no S3RW8F. I did not know it will require money as it was free between HND-KUL. Please remove it.

(3) I need to save 30 MYR by removing upto 15kg regular baggage from booking no S3RW8F between KUL-DAC.

(4) I need to save 12 MYR by removing BriyaniRice meal from booking no S3RW8F between DAC-KUL.

(5) I need to save 1,000 JPY by removing upto 15kg regular baggage from booking no V7M4KZ between HND-KUL.

Please please please help me. Please feed these amount to the card. Thank you in advance.

Kind Regards,
Maksudul Alam
Tokyo, Japan

By: winston p thomas

winston p thomas — Mon, 03 Jan 2011 06:03:39 +0000

Dear mr Fernandez,flew from spore to jogja yesterday,2 jan,QZ713,PNRH24MSY.On arrival my bag was missing.I am a heart patient working in solo.Without medication i could be in serious trouble and even risk a heart attack.The Jogja Airasia says they might fly it in today,so far no contact. I am getting worried. Samsonite,black hardcase,red and green ribbons on handle with words Crabtree & Evelyn. HELP PLEASE

By: James Frederick Harvey-Keith

James Frederick Harvey-Keith — Thu, 26 Aug 2010 13:20:30 +0000

Carina:

The bigotry works both ways. Asian service personnel at airports will ignore WHITES and pretend not to be able to speak English when confronted with a problem. So clean up your own act before you accuse WHITES of not giving a shit!

By: Hopeful

Hopeful — Thu, 26 Aug 2010 12:32:10 +0000

Dear Sir

I came to become a big fan of yours after i read about u in the Reader’s Digest.I am truly impressed as in how you brought Air Asia back from the brink.Sir, I am a CPL holder from India and I also read about how you sponsored flying training for some of the bag carriers in your company who are currently flying. pls excuse me if this is not a right platform or even, a right thing to ask but I would be really thankful if u assist me in getting a job in your company. Sir, I am more than willing to self-sponsor the whole training.A line in reply would be deeply appreciated.
Thank you in anticipation.

By: James Frederick Harvey-Keith

James Frederick Harvey-Keith — Tue, 27 Jul 2010 14:28:25 +0000

It is remarkable that after sending 46 e-mails to your customer service address I keep getting back the same canned reply that has nothing to do with my observation of how misaligned your “new” on-line reservations system is. This is no way to run an airline. Your customer service operations must be manned by morons. How on earth do you stay solvent using this business model? Somewhere within your organization there must be an intelligent person. I suppose the real challenge is to find out where he is!~

By: professional seo

professional seo — Tue, 27 Jul 2010 11:57:08 +0000

The officer who replied to my emil seem to have a poor comprehension of english. They keep asking me for the PIR number. If I already have the PIR, why would I need to write to Air Asia.

By: James Frederick Harvey-Keith

James Frederick Harvey-Keith — Mon, 19 Jul 2010 00:45:06 +0000

This is a copy of the message I sent to your web master regarding the new on-line reservations system AND THE RESPONSE I RECEIVED TO MY COMPLAINT:

THIS IS A VERY STUPID AND INSULTING RESPONSE TO MY QUESTION. FOR THE SAKE AND SAFETY OF YOUR PASSENGERS I HOPE THAT THE CORPORATION IS NOT MANAGED THIS WAY. GO BACK AND READ THE DAMNED E-MAIL. I AM FOLLOWING YOUR INSTRUCTIONS EXPLICITLY AND IT STILL DOES NOT WORK. DO TRY TO BE A BIT MORE COMPETENT.