Frustrated by the slowness and the bad customer service provided by Uninet to our office, Unspun has begun looking around for alternative Internet Service Providers. Guess what? It does not seem to be easy trying to pin down which one is good.
On recommendation Unspun today talked to the sales people from Lintasartha to find out if they had a product worth considering. The meeting was a disaster. Of the two sales girls one had bad haircut and was contented to sit there with glazed eyes doing a good imitation of the The Sphinx. The other was more experienced but for the life of Unspun, he could not get a straight answer to the simple question: why should I trust your product over others’?
After flubbering about the most she could come up with was that tey had been around for 20 years. Unspun then asked about the price and she could give us the list price of the product but said she can give a discount only if we could “justify” it by providing her documentation of how much the present provider was selling their services to us. That didn’t sound right – why should we do her market reseach for them, Unspun asked. She couldn’t answer. We parted ways. Does Lintasartha have a reliable, good service? Maybe but Unspun sure wasn’t going to trust a company that can’t get their sales pitch right.
So back to the same ol question: where can one get a reliable and good ISP? Tried First Media back when it used to be called Kabelvision. It was a disaster because the line would go down every now and then. And to make matters worse you can never get their customer service online. This has happened to so many people that Unspun woudl rather resort to bongo drums than subscribe to First Media or any Riady-run company again.
Unspun also tried speaking to NetZap recently. The sent over a sales person who wasn’t too bad. He could say why they were better and quite convincingly too. So Unspun was interested and said that if they could provide customer references then they’d get the contract. Saleman says no problems, he’d send over soem customer referees once he got back. Since then he’s disappeared and repeated calls to NetZap hasn’t yielded a talking human being capable of addressing our service inquiries.
So back to the question: where can you get a good ISP provider in indonesia? If anyone knows of good, relaible one that charges reasonable rates please post here and let Unspun know.
I use First Media right now and they’re faster and more reliable than Indosat IM2… so maybe the only useful advice I could give is: avoid IM2 at all cost.
I agree with catshade.
Basicly, they are all the same, pak. *sigh* At least I can mention two ISPs; CBN and Fastnet. I (and also my office) have never used CBN, but Fastnet. We have been so satisfied so far.
We use Speedy in the office, and it is surprisingly very reliable. Average speed 800kbps which is fine for most office uses…
Lintas Artha does the whole SCBD area and so far they are fine. I think what you should do is to demand the sales team to show up with the technical team so both teams can answer whatever questions you have. Another way is to always ask the big boss to show up, because, most of the time, sadly, they are the only one who know everything and can give you straight answers.
I was very happy with Giganet, but not sure what their coverage area is.
Buy bulk/dedicated/ 1:1 lines, from any isp, they are actually cost quite the same.
invest on 5 ghz devices/any exotique freq devices, pay the frequency usage.
in total it will “only” cost you around 11.5juta /month for a 1mbps line.
Bonar,
From which provider did you get yoyr dedicated line from?
Thanks
Too true about First Media. We subscribed in 2007 when its ‘broadband’ service was launched at $150 a month. We logged 300 failures and outages within a few months. It would take five minutes to load Google. They were very quick to take the money, but customer service literally didn’t exist. We had to find out who the senior management were and sent them messages and mails (from a back-up ISP we were forced to use, at extra expense) and after a year of nagging they finally sent their sales man, a Dicky Mochtar, around. He agreed there was a problem but blamed us for it -funny how all four of our computers and our two smart-phones had an identical problem, and that was their blinking modem that wasnt emitting a signal! So when we complained again, Mochtar sent the police around to claim ‘hurt feelings’…a week after that, the cops asked us ask for a bribe….despite Mochtar’s ‘hurt feelings,’ another FM director Marshall Cooper admitted they’d launched the service far too early and wasn’t ready. And when I asked Mr Riady why one of his executives was harrassing us through a police complaint, when all we had done is raise a legitimate complaint about the quality of the service, he launched into a long diatribe about an unrelated article my wife had written about him…luckily I recorded it. Nice people…
my family were looking for some reliable internet providing in east jakarta. the only one that existed is First Media. hence, they started to treat us like shit. first, although we had made a deal with the marketing, three different marketing service can still call us in one same day looking for customer.their customer hunting though is contradictory to the technician service, who never showed up. when we called continuously, he said he was on the way (really near to our place), but after four hours of waiting they never arrive nor answer the phone again.
We called marketing again and they claimed that the technician had already complained about us saying that we never answered their phone call. such liars.
we asked for the supervisor, but the customer service said that they were all busy. bravo fastnet!
same here bro.. tried to find good ISP since jetcoms cheat on our bandwidth, and often goes down. if you’ve found any please let me know
looks like discussion between internet marketing on top.
Dear Unspun,
I also look for good ISP and arrived at this page: http://www.cyberplus.net.id/content/view/12/30/, looks promising and will contact them shortly.