They are not fooling anyone though. The service still sucks. Big time.
When Unspun moved house he was a bit lazy andsought to continue his Kabelvision/Home Channel subscription in his new house. S Unspun asked the Kabelvision/Home Channel guys to come install the new line.
When they turned up Unspun had the first omen that thing would not go well. They did not have a drill to put the cable through the wall and Unspun had to lend them his. After they installed it and the TV was automatically configuring the channels Unspun asked them of he would have the HBO and Star Movie channels. They said he would and made a hasty exit.
When Unspun got back to the TV what did he discover? No HBO, Star Movies and other movies. Never mind, I thought I’d call them. Guess what? Kabelvision managed to change its name and branding but it forgot to change the culture. The phone rang and rang, several times and nobody answered.
Still in an optimistic mood, Unspun wrote to a member of the Riady family who had commented on this blog before. He said was in First Channel and not in Home Channel but he had passed my name to the appropriate people.
Gooddo, thought Unspun. No organization can be so screwed up it would ignore the requests of a family member of the owning family.
Guess what? I was wrong. It’s now about a month since he promised to get things settled and nohing has been done. So Unspun’s cancelled his subscription and will never be their customer again if it can be helped.
Another Riady venture where the family gets rich, the customers get screwed while James and family members get to pontificate on religion and all the good things they do for Indonesia.