Go on Facebook, Twitter, Plurk or any other social media and you will hear a resounding disgust with IM2’s 3G HSDPA service.
Of late it has gone so slow and so difficult to connect that it is more than useless; it is a continual source of frustration.
The reason, as someone pointed out in a previous posting in this blog, is that Indosat’s increased its customers and therefore its speed has gone down.
A little like Jakarta traffic where the cars keep increasing but the amount of roads remain the same.
You wonder where is the sense of shame where Indosat’s directors are concerned. If I were them I’d be so ashamed to put out a product like this. I would also apologize profusely to my customers.
But do we hear a peep from Indosat IM2?
If there are any readers out there who are as disgusted as Unspun with IM2 please leave a comment on this posting to let them know how you, their customer, feels.
And while I’m on a rant, here’s another piece of stupidity. Go to their website and what you will see is a faux customer service friendly message like this:
“Give us a call”, with graphic of a voice operator usually implies that you can make voice contact. But is there a phone number? Who does these things and get paid for it?