Just checked in at Soekarno-Hatta and got into the Purah Indah Business Lounge. Receptionist asks which flight. I say Air Asiam
Oh, she says. You have to look out for yourselves when the plane boards as they don’t provide calls for Air Asia flights.
Why, I ask.
Receptionist tells me that Air Asia refuses to inform the lounge of boarding calls, delays etc. “Even when we ask them, they do not want to cooperate.”
Must be another cost cutting move by Air Asia for the benefit of passengers