Indonesia’s online community are reacting strongly to imprisonment of Prita Mulyasari, the housewife who was jailed because she dared to complain about a hospital’s services.
The hospital’s authorities may think that they can use the law to clobber her into silence but in doing so they have made the classical mistake of becoming Goliath picking on a poor David. Nobody likes that and the onliners are reacting strongly in Twitter, Plurk, Facebook and glogs.
Unspun usually doesn’t pay much attention to Facebook cause invitations and almost never sends out any cause invitations but in this case I think we should all send a strong message to the courts, the hospital and the government that the law is an ass when it comes to the Law on Electronic Information and Transaction.
Enda and other onliners have started a Facebook cause page and so far they have managed to get over 20,000 supporters. Join the cause now, Help Free Prita and repeal the Law on Electronic Information and Transaction.
In the meantime a typical manifestation of the anger over this, and an example of how onliners are controlling the flow of the conversation over the Prita issue can be seen in the Notes page of Ryan Koesuma. Ryan also take the trouble to translate Prita’s original letter of complaint into English for those who do not understand Indonesian.
First of all imagine this. As a nursing mother of a newborn baby, you were jailed for a corporate setup crime. One public complaint email, and you were charged for name poisoning under the new handicapped IT law. And you’re weren’t covered by the consumer protection right.
This is a practice of the abuse of power by a corporate hospital (!) under a faulty law which is represented by the lawyers behind the son of a national mass-murderer (T.S.).
This is not a case of internet publishing ethics. Not a case of irresponsibility. What Ibu Prita has to say is not just some made-up lies. This is a case of public muting.
And this is the proof that UU ITE is cleary defected. Otherwise there would be no misinterpretation (as according to Mr. Cahyana, Applied Tech. General Director of Mins. Comm & Informatics).
Free Ibu Prita Now!
Join the Cause: http://bit.ly/W62QW
Read more here:
Here’s the translation I did from the original letter.
Don’t let my case happened to other lives. Especially childrens, elders and babies. Whenever you’re taking a treatment, becareful of the hospital’s luxury and “international” title, because the more luxurious the hospital is, and the smarter the doctors are, the more frequent the patients tests, drug sales, and injections.
I’m not saying that all international hospital are like that but I had to face this case at Omni International Hospital. Exactly on August 7th 2008 at 20.30 pm. With high fever, I came to the Omni International believeing that that hospital had an international standard, with of couse a good medical talent and management.
I was asked to go to the ER dan got my body temperature checked, and the result was 39(C) degrees. And then after the blood test, my thrombosit level is 27.000, which the normal level is 200.000. I was informed and handled by dr. Indah (general) and declared that I’m obliged to be admitted. Dr. I did the lab test recheck with my blood sample and the result was still the same, which is thrombosit 27.000.
Dr. I asked which specialist doctor I want to have. But I asked for her reference because I’m totally uncommon about this hospital. Then the reference is dr. H. Dr. H checked my condition, and I asked my condition, he explained that I had a dengue fever.
Since that night, I was infused and given injections without any explanation or a patient’s or family consent of the injection’s purpose. The next morning, dr. H visited me and informed that there’s a revision to the previous night’s test. It is not 27.000, but 181.000 (a lab test could be revisioned?). I was surprised but dr. H kept on giving instructions to the nurse to give me a variation of injections which I don’t know and with out my or my family’s consent.
I asked back what I’m really having, and the answer is still the same, that I had a dengue fever. I’m so concerned because I have two toddlers at home. So I chose to think positively about the hospital and the doctor that I can quickly recover and I believe I was medicated by a professional international-standard doctor.
Since that Friday, I was given a variation of injections in which with every one weren’t given any explanation from the nurse, and everytime I asked for an explanation, they didn’t have any satisfactorial explanation. It is impressed that the nurse were only doing the doctor’s order and the patient had to accept it. One box of the patient’s cabinet is full with infusions and needles with lots of syringe.
My left hand was starting to swollen. I asked them to stop the infusion and injections and asked to see dr. H. But the doctor still didn’t came after I was transferred to another room. Afterward my body temperature kept on rising to 39 degrees and came a replacement doctor which I don’t know his specialty is. After being checked, that doctor just said that he should wait for dr. H.
The next afternoon came dr. H with orders to the nurse to gave a few more drug injections. I asked the doctor what I’m really having and he explained I’m having an air virus. I asked that then I’m not having a dengue fever. But dr. H explained that dengue fever is still an air virus. I was rehooked with the infusion on the right hand and given a painful injection.
Later that night I was given a couple of syringe at once and I imidiately had breathing troubles for fifteen minutes and was given oxygen. The shift doctor came but only to said to wait for dr. H.
So that night I was still infused. Although my right hand had swollen like my left. I forcely asked stop the infusion and denied anymore injections or medication.
The next day me and my family came and demand dr. H to meet with us. But the promise were always delayed and he finally came later at night. My husband and brothers demanded an explanation from dr. H about my condition, the injections, the early lab test result with 27.000 revisioned into 181.000 and my breathing trouble, which had never happened before in my entire life. My condition is worsening with my left neck and left eye swollen.
Dr. H didn’t gave any satifactory explanation. Moreover, he then started to gave more instructions to the nurse for medications and not to use the infusion. We debated about my condition and asked for his responsibily on this from my first test result that I could have been not admitted in the first place. Dr. H blamed the lab departement and could not gave any satisfactory explanation.
The next day my condition kept on worsening with my right neck swollen and body temperature came back up to 39 degrees. But I insist not to be treated at this hospital and to be transferred to another hospital. But for that I need a complete medical data and once again I got fooled with fictious medical data.
In that medical record, it is explained that I’ve been excreting fine while I been having trouble with it since I was admitted at this hospital without any follow up. Then the lab result that was given is with my thrombosit at 181.000 not 27.000.
I insisted to be given the medical data lab test with 27.000 but was surprised the the 27.000 lab result was not printed and the printed one is 181.000. The head of the lab is dr. M and after I angrily complained the doctor said that the 27.000 lab result were in the Omni management. I forced to meet the management who held the certain lab result.
I filed a written complaint to the Omni management and accepted by Og (Customer Service Coordinator) and I was for a receipt. In that receipt it is only written as a suggestion not a complaint. I got really fooled by the Omni management with the Og staff that had no service to the customer at all but to taunt my action in asking a written complaint receipt.
I had become totally fed up and asked to a written statement from the hospital lab about my first lab result is 27.000 and not 181.000. It is the reason I was to be admitted to this hospital in the first place, although with the real thrombosit level of 181.00 I could have not been admitted.
Dr. G responses, as the one who is to be held to my complaint is that it was unprofesional at all. Not accepting complaint, he deflected that the lab had not given the 27.000 lab result as informed by dr. M. I asked for a meeting with the lab, management, and dr. H, but couldn’t be done with reasoning that it is to be discussed with the upper (management) and promised to be given the written statement at 4 pm.
After that, I went into another hospital and taken into care with my condition need to be taken care in an isolation room because my virus is infectious. According to the analisis, this is a childhood disease which is mumps but has worsened becaused it has swollen. If it is infected to a grown up men could cause impotency and women to cause pancreatitis and cysts.
I was surprised to hear it and really angry to the Omni hospital for lying to me with the analyzed the dengue fever and had given me multiple high dose injecions that cause breathing troubles. I asked about those injections to the new hospitally and found out that I’m prone to high dose injections and caused my breathing troubles.
My husband came back to Omni hospital to asked to the promised 27.000 lab result but faced with uncertain negotiations and a delay request to it could be deliverd the day after to my home. The next morning I waited the news from my house and until 12 pm no one from Omni came with the letter.
I called dr. G as the complaint manager and told me that his courier just about to go to my house. But until 4 pm in the afternoon I waited and still no one came into my house. I called dr. G again and he said that the letter want delivered to someone named Rukiah.
This is an outrageous lie. There’s no one in my house named Rukiah. I asked for my address confirmation, but he said it is difficult to find it and would take a long ting. The logics are in the receipt note should have the address, right? That’s why I called that all of the Omni Management are big liars. Becareful with their games that played someone lives.
Especially with dr. G and Og, had no hospitality and ethics on customers service and not in accordance to the international standard stated by this hospital
I told dr. G, I will come to Omni to take the statement and when my husband came, it its only passed to the receptionist and the contents broke our hearts.
The management only said their sorry for our inconvenience and it is not stated anywhere about the first lab test mistake that says 27.000 and later revisioned into 181.00 and gave the injections that cause my condition to worsened from before I was admitted.
Why does we insisted to get the statement? We want to know that the 27.000 lab result is real or fictious so that the Omni hospital could admit inpatients.
And after we’ve been fooled with promises, the truth is that my 27.000 lab result is fictious and I shouldn’t have been admitted as an inpatient in the first place and no need for injections and breathing troubles and my worsening health could have been treated well.
It cost me my health. Maybe because the costs are covered with insurances that this hospital could take my insurance limit as much as they could. But this hospital doesn’t care about the side-effects of this greedyness.
Mr. Og recommended that I met with the operational director of the Omni hospital (dr. B) but me and my husband are already fed up to follow the lying games with my condition still sick and admitted in another hospital.
Thankfully I’m recovering but there’s still an eye condition in which its upper membrane are torn and infected by the virus to my sights are blurry and I can’t stand to much light exposure and this takes a fair time to heal.
In every human lives there will be one’s paths and destiny. That’s right. But, if a human live got played around by a hospital that is trusted to heal is just disappointing.
May God gave the conscience to the management and doctors of Omni hospital to be remided that someday they too will have family, childrens, parents that one day will need a medical care. May it not happened as to what I had to go through at this Omni hospital.
I’m hoping that one of the readers are the staff or doctors or managemen of Omni hospital. Please say to dr. G, dr. H, dr. M and Og, don’t let your gracious work gone to waste for your company. I must informed that dr. H also practise in RSCM too. I’m not saying that RSCM is bad but be careful about the health treatment from this doctor.