Potential crisis: How will BCA cope with reports about missing funds?


Update 2pm: 2 more local banks named as suffering from the same problem of disappearing funds on Twitter. A Twitterer quotes a BCA officer as saying that the problem is mainly confined to customers who use internet or online banking. Classic uncontrolled communications among front-line staff in crisis-like situations.

Unspun‘s alter ego penned some thoughts about how BCA has been handling the crisis-like situation it is facing right now as reports of missing funds from personal accounts spread in Indonesia in Talking Points.

Join the conversation about whether BCA’s handling of the situation so far and what it needs to do to manage this crisis-like situation here.

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