Update:, 17 April: Unspun’s been told that JIS has appointed an international PR firm to help them. Hopefully we’ll see better communications from them. also see latest posting on JIS and its press conference here
This post is dedicated to many of Unspun’s friends who are very loyal alumni to The Jakarta International School (JIS). It is good to see such loyalty in such modern times and shifting norms.
Their alma mater is now in a crisis situation. Police apparently have acted on the report of a parent and have now arrested two janitors who had molested a 6-year old student. They have also detained a woman claening staff for complicty.
The news over this incident has broken and it is all over the mass and social media.
Given such circumstances the only way that JIS can hope to mitigatte the reputational and fiancial damage to itself is to be SEEN to care, to be open about what happened and to have a viable plan to make sure that something like this does not happen ever again.
Yet JIS seems to be doing it all wrong, as picked up in this Jakarta Post story:
To begin with it initially chose silence. To any reporter and the social media pack, silence means an admission of guilt. JIS may be thinking that they were trying to solve it in a dignified manner by keeping silent but that is, unfortunately, how the world works. They expect accountability, especially from a prestigous and expensive institution.
Then when it chose to speak up, its statement was full of horrendous word choices.
Jakarta International School (JIS) has — until now — kept quite over the allegations of sexual assault involving one of its students.
The reputable international school finally broke its silence today as it stressed its responsibility for the safety of pupils and the security of the school during a meeting at the Education and Culture Ministry on Wednesday afternoon.
“We are here to convey our statements to the Education and Culture Ministry over the allegations of a disgraceful incident that occurred in our school. Our main focus, which we have paid close attention to and will maintain in the future, is to put forward the prosperity of the students and their families as well as the safety and security of our school community,” JIS headmaster Tim Carr said in a press conference at the Education and Culture Ministry on Wednesday as quoted by kompas.com.
He was speaking after a meeting he attended on the invitation of the ministry’s directorate general of informal and non-formal early childhood education (PAUDNI).
Deputy headmaster Steve Druggan and JIS human resources manager Megumi were also present.
Carr said the school was ready to cooperate with the Education and Culture Ministry, the National Police and other stakeholders in the ongoing investigation.
Responding the reports, PAUDNI director general Lydia Freyani Hawad said she would directly lead the investigative team and the investigation would start Thursday. “The team will conduct a comprehensive audit on JIS,” said Lydia. (idb/ebf)
Instead of saying that they care and regret what happened to the victim JIS chose officialese by saying that they were there “to convey our statements” to the Government. Where is the empathy, the caring, the regret? What’s so damned important about them conveying statements?
Then JIS headmaster was supposed to have said: ” Our main focus…is to put forward the prosperity of the students and their families …” Prosperity? Bad English? Buth it is an American school, manned by native English speakers.
And then Jis said it was “ready to cooperate” with the Ministey of Education? In difficult times when you’re being accused of wrongdoing you” cooperate fully ” with the regulators, you do not signal your intention that you’re “ready to cooperate.” On reading such statements officials would think you’re arrogant.
JIS subsequently denying Ministry officials access into the school does jot seem to signal its readiness to cooperate.
To a seasoned crisis managment professional JIS seems to be digging a deeper hole for itself with such clumsy efforts at communication. A pity because all this will help set itself up as a prime target for overzealous and nationalistic politicians, carpetbaggers, those envious of its prestige and those given to schadenfreude.
If JIS is serious about trying to salvage whatever good name it has lef, and to remain in business in Indonesia, it must seek professional crisis management counsel fast – and listen to them.