This is something I wrote for our company blog that discusses the difference between crisis management and crisis communications, based on a Straits Times article today that most PR firms carry out crisis management on an ad hoc basis:
The delicate art of differentiating between crisis management and crisis communications
Crisis management or crisis communications? Very often would be clients cannot distinguish between the two. Our experience is that most PR firms are capable of crisis communications but not crisis management; but they nonetheless call what they do crisis management. Confused? Don’t be. Here’s a short and easily digestible explanation of the difference between crisis […]
Unspun 
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