Did Bukalapak’s Achmad Zaky really apologize?

For years we have been using Achmad Zaky interview tapes to demonstrate to media training clients what not to do when speaking to the Press or, in his case, to anybody really. That’s because when he speaks before cameras the performance is usually cringeworthy for any PR professional. he usually comes across as cavalier, gruff […]

Crisis Management Observers: Watch how Pertamina manages the Balikpapan oil spill

So far so bad. The company for four days ruled out the possibility that it was responsible for the oil spill. It only admitted late yesterday that a raptured undersea pipe belonging to the company caused the oil spill that caused the deaths of several fishermen when part of the spill caught fire. To jump […]

Two sides of IDX head Tito Sulistio in balcony collapse incident

Is Indonesian Exchange President Director Tito Sulistio a callused, professional devoid of any empathy or a caring man of action who responded selflessly and bravely to the disaster when the balcony of the stock exchange building collapsed yesterday? Well, it depends on which aspect you see and base your impression of the man on. If […]

The call to boycott Traveloka

I posted this in the Maverick blog today:     Deliberate misunderstandings and righteous piety seems to be the order of the day in Indonesia’s poisoned and acrimonious political settingThe latest flap involves a call to boycott travel site Traveloka and uninstall their mobile app following a walkout by detractors when newly installed Governor Anies […]

Adding a role at The Palm Scribe

Recently I added another role to my LinkedIn account and have since been getting lots of well wishes but also a number of concerned questions on whether I had stopped working at Maverick to become advisor at The Palm Scribe. So here’s a note of explanation to the concerned and the curious. The first thing […]

Some questions about #SayaPancasila

The hallmark of a good campaign is that it spurs public discourse on a particular subject. In this sense, the #SayaPancasila campaign can be said to be successful, if the preponderance of the hashtag and profile pictures bering the message on social media are concerned. Effective public discourse, however, exists when there are differences of […]

Breaking potential crisis: Telkomsel and its hacked website

Crisis Management Students: Fire up your twitter apps and browsers and train them on Telkomsel’s website and their Twitter responses. Someone has hacked into Telkomsel’s website and filled it with vitriol and animal references –  and being generally lauded by netizens for doing so. Although hacking is a crime and should be condemned. The hackers […]

Breaking Bread with Sari Roti

Here’s what I posted on the Maverick blog today about the brouhaha over Sari Roti: What corporations can learn from the Sari Roti incident BRANDS & MARKETING / COMMUNITY ENGAGEMENT / CORPORATE COMMUNICATIONS / CRISIS & ISSUES MANAGEMENT / CRISIS MANAGEMENT / PR & COMMUNICATIONS / SOCIAL MEDIA Out of the blue, the bread manufacterer Sari Roti came under attack by unverified news postings on social media […]

So who’s behind #NoWitchHuntKarHut?

Update August 28: One of the buzzers involved in the campaign has admitted to being asked to Tweet, the client remains a mystery, and he has apologised for taking on the assignment here.  Unspun thinks it takes a big man to admit that they were wrong and to ask for forgiveness. Perhaps the Netizens should cut […]