Even the usually mild-mannered Endy Bayuni was forced earlier this week to rant against the President and his team’s egregious handling of the Coronavirus outbreak in the usually tepid The Jakarta Post. He counseled seeking professional help instead of relying on amateurs for something as … Continue reading Mr President: Apart from professional help, you need honest feedback
Communications, or lack of, is digging the government into a bigger hole than it is in because of issues surrounding the amends to the KPK and criminal Code laws, Papua, forest fires and the president’s family. With public sentiment at best skeptical at worst critical … Continue reading Will The Indonesian Government end up like the one in Hong Kong – reviled, untrusted and ineffectual?
Something important is lost in the rancour against KPAI (The Commission for the Protection of Children) for calling out PB Djarum’s (Djarum Badminton Association) badminton auditions. KPAI, as we know has accused the cigarette maker Djarum of using its foundation, PB Djarum (Djarum Badminton Association) … Continue reading KPAI isn’t all wrong about PB Djarum
This is what I co-wrote with my colleague Marsha Imaniara on the fiasco surrounding Garuda after it issued a circular banning passengers from taking photos and video clips on board its airplanes.
And this is the English version in the Maverick blog
The advertisement below is dramatic to say the least. It depicts how journalists risk their lives to bring us the images that will change the world. One of the most iconic images in the world is one shot in Tiananmen Square on June 4 1989 … Continue reading Leica ad draws heat in China for a photo shot by a Nikon
Since the #MeToo movement, one of the dreaded developments for male politicians in America must be to be accused of inappropriate behavior toward women colleagues. Former US Vice President Joe Biden was accused last week of “inappropriate behavior” by a Nevada politician. She said he … Continue reading The Biden affair: emerging stock phrases for harassment allegations?
For years we have been using Achmad Zaky interview tapes to demonstrate to media training clients what not to do when speaking to the Press or, in his case, to anybody really.
That’s because when he speaks before cameras the performance is usually cringeworthy for any PR professional. he usually comes across as cavalier, gruff and unpolished and saying things that aren’t always relevant and sometimes comes across as offensive.
Now, of course, Achmad Zaky has outdone himself.
Yesterday he took to Twitter to rail against the Government’s allocation to R&D:
Bad enough that he implicitly criticized the government for paying lip service to Industry 4.0 (if anyone knows what 4.0 is supposed to mean please let me) without providing the funding for it.
The biggest mistake in his Tweet, however, is when her seeming attacked the president personally in this sensitive runup to the president elections. “Hopefully, the next president would be able to increase (the funding).”
This Tweet caused a Tweetstorm from Jokowi’s supporters using the hashtag #uninstallbukalapak They feel particularly betrayed because Jokowi recently graced Bukalapak’s anniversary celebrations and appeared side-by-side with Zaky before the Press.
This is a favor, according to industry insiders, that Ahmad Zaky has been clamoring for. They say that Zaky has been envious his rival, Tokopedia’s William Tanuwijaya who seem to get much more attention from the media and the President than Zaky. So when Zaky was seen criticising the president and asking for his ouster with the “next president” reference, it hurt particularly bad.
When the criticisms started raining down on him Zaky tried to explain his way out of it with another Tweets:
It’s one of those non-apology apologies where he explained how his intent was misconstrued and misrepresented.
He then tried the maaf word, but here again it was a non-apology apology. “Sorry to Jokowi’s supporters if there was anything amiss in my words has caused any misconceptions. I know Jokowi as someone who is good whom I consider like my own father (we’re both from Solo). Recently he visited us at our anniversary. There is certainly no ill will in my Tweet.
It is apologies like this that infuriate people. Explanations and justifications instead of an admission of wrong doing followed by an absence of proper contrition. It would not be surprising if it inflames rather than abates the fury of Jakowi’s supporters toward Zaky.
Indonesia has few unicorns as it is and Bukalapak provides a good challenge to Tokopedia and other other players. It would be a pity if Zaky’s lack of communications skills sinks his promising business.
He should get professional help, or at least listen to his professional PR advisors if they are any good, before he utters the next public statement or Tweets his thoughts. And while he’s at it he would do well to also whether his gruff communication style has rubbed off on the rest of Bukalapak, resulting in his minions treating their vendors and partners with the same perceived lack of care and respect.
So far so bad. The company for four days ruled out the possibility that it was responsible for the oil spill. It only admitted late yesterday that a raptured undersea pipe belonging to the company caused the oil spill that caused the deaths of several … Continue reading Crisis Management Observers: Watch how Pertamina manages the Balikpapan oil spill
Is Indonesian Exchange President Director Tito Sulistio a callused, professional devoid of any empathy or a caring man of action who responded selflessly and bravely to the disaster when the balcony of the stock exchange building collapsed yesterday?
Well, it depends on which aspect you see and base your impression of the man on.
If you see how he reacted to reporter’s questions, as in the videoclip below that went viral on Twitter, you’d probably come to the conclusion that he’s insensitive, and a bit of a self-perceived macho kinda guy.
That was the conclusion you’d come to when watching the video. The almost defensive insistence that the trading system is unaffected against a few injuries, gives one the impression that he doesn’t care about the injured victims and all he’s concerned with is that the trading resumes. Visually he had a couple of buttons undone on his shirt and a gelang (bracelet) that is more associated with preman than professionals (The parking attendandant at Beautika on Jalan Moestopo sports one as well).
But there is more than meets the eye with Tito.
Apparently he was looking a bit dishevelled in the interview because he had been busy helping carry victims to safety and, according to the Twitter user below, had had his jacket on but had used it to wipe the blood from the would of one of the victims. So it seems that his unkempt look came because he was too busy attending to the victims rather than his looks.
So there we have it: the appearance and the reality. Which should public office holders prioritize in emergency situations?
Both, is the answer. The reason is that the thousands and maybe millions of people out there who have no easy and thorough access to information will judge Tito and the IDX based on what he says, and how he says it, to reporters. They will see only what is on a videoclip or television segment and react from there.
On this score Tirto and the IDX seems ill prepared. He should have expressed sympathy for the victims, explained to the best of his knowledge what happened, why and what he plans to do about the situation. This is called the 3Rs of crisis communications – Regret, Reason and Remedy. Anything less than three elements in a crisis-like situation and the audience is likely to come to the wrong conclusions about your motives, sensitivity and ability to bring things under control.
The visual cues the spokesperson sends during his media interview, even door-stop ones, are also important. If he has to stop to speak to the media he should be trained to ensure that he looks composed and in control. He may roll up his sleeves but a couple of buttons undone sends the wrong signal. And that bracelet. Tirto needs to ask himself what signs that sends out, even in non-crisis-like situations.
Some would say that it’s not fair to expect him to be mindful of being media savvy in such a turbulent moment, but hie is in public office and during moments of crisis or disasters the public needs people like him to stand forth and point the way. It is not fair but that is one of the demands of high office. Its not fair but its life. Like it or not, one has to deal with it.