Black mark for Blackberry

Unspun thinks the Government of Indonesia is on the right track with getting Blackberry to open up a local office here. With up to one million BBs sold in Indonesia by the end of this year RIM should take this market seriously.

Gone should be the days when Indonesia is considered a backwater and has to be serviced by Singapore. It is a huge market and it should flex its muscles as a huge market.

Unspun himself is a disgruntled BB user. The synchronization with Mac computers suck an up to now neither BB nor it vendor PocketMac has not seen it urgent to address this problem.

The bluetooth sucks as well and its almost impossible to transfer files between BB and Mac. It does not have tethering capabilities – the ability to use the phone as a modem for computers – either.

The address book is also screwed up, showing multiple entries for one name – and the worst thing is that there is no one to bring it to. The online forums BB maintains are crap – try to find a solution that works for Mac synchronization, for instance.

It’s so frustrating that Unspun is thinking of shifting to an iPhone 3G(S), now that its hit Indonesian shores.

clipped from thejakartaglobe.com

Govt Promises No Service Interruption As BlackBerry Gets Its House in Order

The Ministry of Communication and Information Technology on Sunday threw a lifeline to Research in Motion, the maker of BlackBerry smartphones, saying it would be given time to establish a local office before the temporary ban on licensing its new models became permanent.
Ministry spokesman Gatot S. Dewabroto also said on Sunday that even if RIM did not move forward with opening an office, BlackBerry service would not be interrupted.
Without licenses, products cannot be imported to Indonesia, officials said.
The ministry on Thursday stopped issuing licenses for new types of BlackBerry units until RIM opened a branch that could provide customers with after-sales service.
Ministry officials discussed their demands for a BlackBerry branch office with RIM’s vice president, Robert E. Crow, on June 15, but the company only promised to conduct a feasibility study.
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Welcoming back an old friend

Unspun, being a boy who loves his toys, had been a friend of Palm from way back, from the first clunky organizer (by today’s standards) right up to the smartphones such as the Treo.

Then the Centro came along and although it wasn’t a very good phone the Palm operating system was still great. Unspun also loved the many features, the friendly the user interface and the ease with which the Palm could synchronize with Window and the Mac. These were the features that adhered Unspun to Palm and its products. But by then Palm had become a tired brand. There was nothing new, it offered no new features, applications were few and no new applications were coming into the market.

The Centro, however, killed Unspun‘s love affair with Palm because it was a piece of crap. It was unstable and Palm by then did not have the service to back up the phone’s deficiencies in Indonesia. So Unspun began to look around for another phone. He tried the Nokia E71 and found that it was unnecessarily complicated and user unfriendly. He sold the phone off within a week of buying it.

That virtually left the Blackberry Bold as the only contender Continue reading “Welcoming back an old friend”

The Blackberry Bold. Not.

Unspun, ever a sucker for gadgets, drooled over the sleek new Blackberry Bold and finally, on a trip to Hong Kong, decided to junk my Treo for the new phone. (HK sells the Bold much cheaper than Indonesia, at about Rp6 juta, while the ging rate here is Rp8.5 juta, but with exchange rates yoyoing who knows where the deal’s at anymore?)

The phone feels great and is a joy to play with except for two flaws:

1. It freezes every now and then. Pain in the ass but still liveable.

2. It’s a bitch to synch with the Mac using PocketMac. Its not better with the alternativem MissingSynch either.This is a major pain in the ass and something that is not acceptable from a putative purveyor of high end phones.

Unspun‘s been obsessed over the past two days trying to get Pocketmac to work but its been more erractic than a FPI member on alcohol. It would work sometimes, at other times it wouldn’t. Still other times it works partially, to the point that Unspun does not know what’s in his contacts database and what’s not anymore. There are duplications and triplications of addresses and even after deletion they come back like a bad rerun of the Terminator. Each time Unspun synchs he gets the message:

[04:48:49.402] An unexpected error has occurred: Bad device record set.  Check that the OID values are unique across records.
An unexpected error has occurred: Bad device record set.  Check that the OID values are unique across records.

Ever resourceful, Unspun resorted to the Blackberry Support Forums for advice and guidance but it looks like this problem has been around for months and nobody at RIM, the makers of Blackberry, or PocketMac the makers of a series of sunching products for the Mac and PC, have fixed it or even bothered to get with the conversation.

So you ask yourself how is it that a manufacturer that prides itself on selling high end phones an go about ignoring the plight of its customers so easily? This is what happened at Palm and other strong brands who lost their way, snatching defeat from the jaws of victory.

One indication of whether RIM is listening is to see if they respond to this posting with a comment. if they are not, then they are sleeping and its time to go for other products.