Unhappy about customer service? Here’s a site for you

The missus, after authoring a book on her father, the late and great Sukyatno Nugroho, has moved on and one of the things she’s got up to – which Unspun thinks is a good idea – is a blog on customer service, one of the passions she has. Customer service is one of the few…

Twitter as marketing and corporate communications tool

This article in USA Today contains interesting information related to using Twitter as a marketing and corporate communications tool.Of particular interest, further down the story, is how Twitter can be used to improve customer service. The question is: are any Indonesian companies/institutions ready to embrace such technology? clipped from http://www.usatoday.com Twitter took off from simple…