Unhappy about customer service? Here’s a site for you

The missus, after authoring a book on her father, the late and great Sukyatno Nugroho, has moved on and one of the things she’s got up to – which Unspun thinks is a good idea – is a blog on customer service, one of the passions she has. Customer service is one of the fewContinue reading “Unhappy about customer service? Here’s a site for you”

Twitter as marketing and corporate communications tool

This article in USA Today contains interesting information related to using Twitter as a marketing and corporate communications tool.Of particular interest, further down the story, is how Twitter can be used to improve customer service. The question is: are any Indonesian companies/institutions ready to embrace such technology? clipped from http://www.usatoday.com Twitter took off from simpleContinue reading “Twitter as marketing and corporate communications tool”