A crisis-like situation confronting F&N Dairies in Malaysia?

Students of crisis and issues management as well as crisis communications should find this case interesting. This case came to Unspun‘s attention when Edward Skading posted a comment in this blog that says:

Dear Blogger,

Hello.

My name is Edward Skading and I am writing to seek your corporation and support to help me uphold our consumer rights against F&N Dairies’ Contaminated Condensed Sweet Milk – Tea Pot brand.

The full information is posted on my weblog http://consumersrighteousness.blogspot.com/. If you wish to contact me please send an email to eddskading@hotmail.com.

I would greatly appreciate your support to expose this incident to all Malaysians because it seems like most main stream media is not interested in this horrible discovery. I wish they would take notice.

I am also in the midst of being taken to court by F&N because of my determination for transparency and truth.

Please come forward and help me. I would greatly value it.

Thank you.

Yours truly,

Edward Skading

Unspun does not have all the facts at hand and cannot tell who is in the right or who is in the wrong here, but on reading Edward’s blog and the comments posted there, it looks like F&N Dairies is losing the image war and about to be taught a lesson on what damage one pissed off citizen with access to the internet and a few simple Web 2.0 tools can inflict on a huge corporation.

Continue reading “A crisis-like situation confronting F&N Dairies in Malaysia?”

It all adds up

Malaysians were aghast when they learned that Sufiah Yusof, Malaysia’s child maths genius who was accepted at Oxford when she was 12 had turned into a hooker.

Unspun‘s usually unreliable, and late, sources now tell of a move by top government officials to help her manager her sex overdrive. They’ve pointed Unspun to an unattributed news report being quoted in this newsgroup that Unspun, in all his naivity, innocence and trusting nature thinks is true:

KUALA LUMPUR, April 18 – Malaysian ministers, deputy
ministers, and other bureaucrats are making a beeline
to London to help maths-genius-turned-hooker, Sufiah,
with her high sex drive.

The former and current Ministers of Health have
released a joint statement saying, “We believe that we
can understand Sufiah’s positions better and, maybe,
let her know our positions as well by having a
face-to-face meeting with her. We understand that sex
is essential to good health and as the current and
former health ministers, we believe that no one can
provide Sufiah with better health education. Anyway, a
high sex drive is not uncommon and we look forward to
helping Sufiah with her problem, together, if
necessary.”

The Education Minister and his cousin, the DPM, are
also traveling to London to meet Sufiah.
Continue reading “It all adds up”

Malaysian household name to start blogging soon?

Unspun‘s been told that someone who’s virtually a household name in Malaysia will will be unveiling their blog soon, probably early next month. The blog will mainly be about politics and public affairs. It will probably be on blogspot. The author already has a website that’s more an archive.  Keep your eyes peeled.

Umno letting loose the blogs of war?

When will they learn that technology changes nothing except that it helps you reach more people, faster, and with less expense?

Umno’s problem, alas, is not one of logistics but of credibility. Unless the party members change the way they think, come off their high horse and genuinely engage their intended readers and voters, all the blogs in the world won’t help but rather hurt them.

Gautama would have said that you needed the right intention and right thought to accompany your right action, otherwise it oesn’t count.

clipped from news.yahoo.com

KUALA LUMPUR, Malaysia – Some candidates for posts in Malaysia‘s ruling party will be required to set up blogs, an official said Friday, a turnaround for governing politicians who had derided online politicking.
Abdul Rahman Dahlan, secretary general of the United Malays National Organization party’s youth wing, said all those vying for national youth posts must have blogs to introduce themselves and their programs ahead of party elections in December.
It was not known if any senior leaders of the party will also start blogs to emulate opposition Democratic Action Party leader Lim Kit Siang, who has a popular Web journal.
But the decision appeared aimed at countering heavy losses that the ruling National Front coalition suffered in last month’s general elections, partly because they underestimated the power of online campaigning. The United Malays National Party dominates the coalition.
blog it

Of sleeping leaders

As we all know and the Malaysian Government keeps telling us, it’s all the fault of Mahathir. For what? Whatever.

The proof? See story below. If Mahathir had acted like SBY and, in his time, chastised upcoming leaders for sleeping on the job, the Barisan nasional would still be holding on to the two-thirds-majority, Malaysia wouldn’t be in the shits and bloggers would not be in elected offices. It’s all the Mamak’s doing!

clipped from www.thejakartapost.com

Sleeping forum participant outrages President

Desy Nurhayati ,�
The Jakarta Post ,�
Jakarta � | �Wed, 04/09/2008 11:20 AM� | �Headlines

The most valuable lesson learned by regional leaders at a five-week workshop at the National Resilience Institute (Lemhannas) might not be on leadership at all, but how to withstand sleepiness.

President Susilo Bambang Yudhoyono was speaking before 86 participants of the forum consisting of mayors, regents and leaders of regional legislative councils on Tuesday when he spotted a participant falling asleep.

Yudhoyono paused his speech and told the attendants, while pointing to the participant: “Wake him up. Go outside if you want to sleep.”

“How could a leader fall asleep while I am talking about how to develop our nation? You should be ashamed of the people who have elected you their leader,” he said.

“Be serious with your responsibility. I’m ordering Lemhannas not to pass participants with bad attitudes even if they are highly intelligent.”

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What to do with an Anti-Blogger Government Expert

The blogging community in Indonesia is mighty pissed off over a certain Government expert and presidential advisor on technology who has been maligning bloggers as hackers and up to unsavory things.

Last night Minister for Information Muhammed Nuh met with bloggers and when asked what should be done about the so-called “expert” his advice was:

clipped from ndorokakung.com
“Saya kira komunitas blogger itu tak perlu distabilo. Sama sekali ndak ada niat kami untuk memusuhi. Kami justru ingin mendorong komunitas blogger sebagai pendorong dinamika baru, pencerahan masyarakat.

Kalau dirunut perjalanannya, di mana saya ikut terlibat, seperti yang pernah saya sampaikan pada Pesta Blogger 2007, saya bahkan mendorong blogger itu sebagai komunitas baru untuk menyebarkan fungsi pendidikan, pemberdayaan, dan memberi fungsi pencerahan masyarakat. Semua itu dikemas dalam bingkai membangun bangsa. Oleh sebab itu blogger itu part of our family.

“Ndak mungkin bapak menyembelih anaknya sendiri. Kalau ada kawan-kawan atau orang yang mengatakan bahwa blogger is our common enemy, ya harus dijawil. Saya kira nanti tugas kami yang akan menyampaikan bahwa ndak ada yg namanya musuh itu.

Kita justru membangun komunitas blogger ini bersama-sama.”

blog it

Nuh also consulted bloggers about what the Government should do with the controversial Dutch documentary Fitna. Unspun‘s colleague Hanny, who was at the meeting last night, will be updating us on what was actually said between Nuh and the bloggers last night.

Unspun supposes it would be too much for Malaysian ministers to eat humble pie and give Nuh a call for some advise on how to get bloggers on their side?

What role did bloggers play in Malaysian polls?

The Barisan Nasional has suffered its most serious setback and humiliation in 50 years at Saturday’s general election.The opposition has triumphed with unqualified success, capturing 5 key states and confining the BN win to a simple majority instead of its traditional two-thirds plus in Parliament.There is no question that bloggers played a part in the BN’s debacle. They have been vocal, defiant and exposed matters that would otherwise have been swept under the carpet by the mainstream media. and Jeff Ooi made history of sorts by bcoming the first Malaysian politician to have come up from the bogosphere.The bloggers, understandably, have begun congratulating themselves. Marina Mahathir’s posting, clipped below is one example.
clipped from rantingsbymm.blogspot.com

The Day After…

And how the mighty have fallen…! Could anyone have predicted the fall would be this far?
I’m so tired right now from staying up watching the extremely slow results. So won’t say much right now til my head is clear.

But bloggers and netizens, you can pat yourselves on the back because anyone who says the Net and blogs would have no effect on this election obviously didn’t know what they were talking about! 😀

  blog it

Another comes from Rocky’s Bru who posted about how even Former Prime Minister Mahathir Mohamad acknowledged the contribution by bloggers:

Dr M: Thank you, bloggers

This morning, after telling Pak Lah to take responsibility for the BN’s heavy losses in yesterday’s general election, Dr Mahathir said while we shook hands: “Someone told me that we should thank bloggers … I don’t know for what.” He said it with a cheeky smile.

A lady blogger behind me managed, “You’re welcomed”.

All this is understandable but does not quite answer the question of what was the actual contribution of bloggers to the extent of the BN defeat. Answering this question is important because it helps resolve the debate on whether blogging is confined only to the chattering masses (as the BN contended) or that it goes beyond the internet, through word of mouth and other social interaction.

This is a job perhaps for some enterprising social scientist but since Unspun is in the habit of throwing his two sen worth unsolicited, here goes some postulating:

The real influence of bloggers was in giving voice, for the first time, to dissenting voices on racial issues and rage against the status quo, two traditionally taboo subjects in the mainstream media.

Blogs allowed malaysians, for the first time, to discuss openly about racial issues. And gueswhat happened? A lot of Malays and non-Malays fund that they weren’t so different in their viewpoints. Unspun remembers the time when the Malay psyche was held as something mysterious and inaccessible to non-Malays. Non-Malays had the impression that almost all Malays were sensitive to this topic and did not want to talk about it. The blogosphere allowed conversations to happen on racial issues and what they found was that they were Malaysians at heart and many of th Malays are actually against affirmative action, even though it benefits their race (actually ethnic group).

The other important effect of blogging, IMHO, is that for the first time it allowed Malaysians to talk back and take on the Ministers and the powers that be. For the first time, Malaysians had a forum to criticize their Ministers and confront them in a no-holds barred conversation on thier actions and words.

This became very important because the Ministers, so cocooned by years of being in power, were totally inapt to confront this development. They were so used to controling what were until now the only means of mass communications, the mainstream media, that they made thing worse for themselves by overreacting or acting inappropriately when faced with this new strange beast. The result is that they increased their unlikeability factor.

Information Minister Zainudin Maidin’s YouTube videos of his interview with Al Jazeera TV after the Hindraf rally made him the laughing stock of the country.

All this, however, applies to blogs influencing those with access to the internet. Unspun is really interested to hear from those on the ground how the influence of the blogosphere spreads to those without internet access in the rural areas. Do blog postings get printed and spread as photocopies? Are videos downloaded onto handphones and shown around in the kampungs?