Public Relations as I think it should be
I love the Eiger outdoor brand. Their products are affordable and often of good quality. A sandal I bought has lasted me years and looks like it will continue for at least another year or two. Damn comfortable too. But good as they are in making outdoor gear they apparently suck at customer relations. Here’s... Continue Reading →
Back in August last year when APCO clinched the job to do the public relations for Malaysian Premier Najib Tun Razak and his Cabinet, Unspun questioned the wisdom of APCO taking on the job. The reason for that is the un-PRability of Najib and gang. Any communications consultant worth their salt knows that a consultant... Continue Reading →
The Toyota recall incident is turning into an unmitigated crisis of disaster-like proportions for the company. In between pretending to listen to speakers at a conference today Unspun's alter ego managed to communicate with a Reuters reporter who wanted to know his opinions about how Toyota seems to be handling the incident. Never short of... Continue Reading →
Interesting news about APCO winning the PA/PR contract with the Malaysian Government (see extract below). The question, raised here between Unspun and Kay Peng (who still hasn't released my comment in his blog), is whether anything can be done to improve the image of Najib and the Malaysian government, regardless of how good, experienced or... Continue Reading →
One of the things Unspun teachs clients and students in his classes on crisis management is that not everything is a crisis. In the beginning, you have an incident, which is something that is a departure from best practice. If you pay attention to the incident and solve it in a timely manner it usually... Continue Reading →
Whatever you may think of the man's politics, human rights record or temperament, Presidential Candidate and Gerindra boss Prabowo seems to have taken his online initiatives seriously. His Facebook page, for instance, has more than 16,000 fans and he has a plethora of sites listed on it: http://www.perubahanuntukrakyat.com http://www.garudalima.com http://www.pilihlima.com http://www.hkti.or.id/ http://www.partaigerindra.or.id/ http://www.prabowosubianto.info/ He'd got... Continue Reading →
Rihanna, the singer who singlehandedly became as annoying as Whitney Houston a few years ago with her Umbrella song, has cancelled her Jakarta visit for the second time. This time the excuse is a spat with her boyfriend. Serious as love is there's another matter of what would a professional do in situations like this?... Continue Reading →
Something incredible has been happening during Unspun's morning treks to the gym and back: policeman were actually vigilant next to busy interactions and - get this - they were even directing traffic! This is normal in other countries but in Indonesia where the police have the reputation as the most corrupt institution, policemen doing their... Continue Reading →
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